Order Management 
      and Fulfillment

Provide customers what they want, when they want it

Consumers want flexibility to choose how they buy, receive, and return goods and services; you need to meet their expectations while protecting profit margins. With intelligent omni-channel fulfillment, you can optimize inventory utilization and fulfillment efficiencies in real time so that you get a single view of orders and inventory across the entire fulfillment network, and customers can order anytime and anywhere.

Order management solutions provide real-time global inventory visibility, sophisticated sourcing and fulfillment logic across all channels, and intelligent linking of inventory to demand.

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Time for a Smarter Order Management System

An omni-channel management foundation delivers truly superior customer experience while improving efficiency.  

Intelligent Customer Engagement

Aggregate order information from multiple channels into a single source accessible anywhere.

 Increased Efficiency in Inventory And Order Promising Customized Commerce

With global inventory visibility, leverage the best delivery and service opportunities from any source to meet customers’ expectations.


Customized Commerce

Let customers choose how to purchase and receive

Order Management  and Fulfillment solutions

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IBM Order Management

Order management solutions provide real-time global inventory visibility, sophisticated sourcing and fulfillment logic across all channels, and intelligent linking of inventory to demand.

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 IBM Order Optimizer

Continuously improve omni-channel profitability, balance fulfillment capacity and help reduce total cost-to-serve.

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IBM Store Engagement

Provide store associates with mobile tools that help engage customers and deliver a seamless, highly personalized in-store buying experience.